Contact Aura
Want to get in touch? Here’s how you can reach us. It may also be worth taking a look at our Frequently Asked Questions.
Device or scoring queries
Tracker customers
For telematics policies prior to 10th July 2023,
contact Tracker.
Monday to Thursday: 9 am to 7 pm | Friday: 9 am to 5.30 pm | Weekends: Closed.
Freedom Connect customers
For telematics policies starting after 10th July 2023,
contact Freedom Connect.
Weekends: Closed.
Contact Aura
Sales
If you are a new customer looking to get a car insurance quote, discuss a previous quote, or take out an insurance policy.
- 0330 127 4509 and select option 1.
Business hours:
| Monday to Friday: | 9am – 5pm |
| Saturday: | 9am – 1pm |
| Sunday: | CLOSED |
Renewals
If you have recently received your renewal invitation letter and would like to discuss your policy.
- 0330 127 4509 and select option 2.
Business hours:
| Monday to Friday: | 8am – 5pm |
| Saturday: | 9am – 1pm |
| Sunday: | CLOSED |
Adjustments
To make changes to your existing insurance
policy.
- 0330 127 4509 and select option 3.
Business hours:
| Monday to Friday: | 8am – 5pm |
| Saturday: | 9am – 1pm |
| Sunday: | CLOSED |
Customer Service
For any other queries about your policy, call our Customer Service team.
- 0330 127 4509 and select option 4.
Business hours:
| Monday to Friday: | 8am – 5pm |
| Saturday: | 9am – 1pm |
| Sunday: | CLOSED |
Claims
If you’re involved in an accident or need to report a claim, see our claims page.
Business hours:
Lines are open 24 hours a day, 7 days a week.
Legal Protection
Contact our Accident Management team.
Business hours:
Lines are open 24 hours a day, 7 days a week.
UK Breakdown
Contact our UK Breakdown team.
Business hours:
Lines are open 24 hours a day, 7 days a week.